Returns & Exchanges

At Haze, every detail matters. From formulation to fulfillment, we take care to ensure your experience feels seamless from start to finish.

Shipping

Orders are carefully prepared and shipped from Morton Grove, Illinois. While delivery times may vary based on location and carrier, we do our best to process and ship orders promptly once they are placed.

Returns

We want you to feel confident in your purchase. If you decide your order is not the right fit, we offer a full refund when a return request is submitted within three (3) days of delivery.

To ensure product integrity and safety, returned items must be unused, unopened, and in their original packaging. Return shipping costs are the responsibility of the customer.

Exchanges

At this time, we do not offer direct exchanges. Once a return is approved and received, a refund will be issued, and you are welcome to place a new order at your convenience.

Final Sale Items

Because our products are personal and designed for direct application, we are unable to accept returns on opened or used items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please reach out to us promptly so we can make it right.

Need Assistance?

Our team is here to help. Please contact us through the information provided on our website with any questions regarding your order or this policy.